Hey, we're here to help.

What type of support do you need?

Support Portal

Submit a ticket to Hero Support.

Live Chat

Chat with a member of our Technical Support Team.


Call 800-396-1615 (Option 6) to talk to our Support Team.


Email your questions to us at support@herok12.com.

Resource Guides

View the Hero Quick Start Guides and Playbooks.


Visit our Vimeo page to check out Hero How-To videos.

Are you a parent? Check out our parent guide for help, or contact your school's Hero administrator.

Our customers say it best.

  • "What Hero is able to do is offer a management system to problem solve on what’s working, what’s not, and how do you go about creating new systems and processes to overcome your challenges."

    Dr. Nikolai Vitti

    Superintendant, Duval County Public Schools

  • "Hero is changing the conversation. Where a teacher might be more apt to focus on certain behaviors in their classroom, this focuses them on school-wide behaviors that we want to see."

    Terry Connor

    Principal, Samuel Wolfson High School

  • "I feel that Hero is instilling positive reinforcement with the kids... In education, we're used to the culture of reinforcing negative behaviors. Now, we're creating a positive culture where students are publicly recognized. There's a reward system. They're recognized by their peers, they're recognized by the faculty and staff, they're recognized by their principal, and it starts to spread throughout the school."

    Carlos Alvarez

    Principal, Hialeah Educational Academy


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