Homeroom Customer Community

    written July 28, 2017 by Jessica Mitchell

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Playbook: Teacher Rollout

The more enthusiastic everyone at your school is about Hero, the more successful your school will be. So, it’s important to introduce Hero to your teacher community in the best possible way. You want to make sure your teachers don’t see Hero as another thing they have to do but rather as an incredibly useful tool they’ll want to use. We’re here to help. Presenting: The Teacher Rollout Playbook, your go-to resource for getting faculty on board and training new Hero teachers. 1. Prepare User Cheat Sheet Be ready to share this with everyone. Customer Support Command Center Have this info handy. Behavior Matrix Grab this or your list of Hero behaviors. Faculty Rollout PowerPoint Organize your training. 2. Present Your role as the...

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Quick Start Guide: Email Personalization

If you’re a Hero Champion / Superuser, you may be interested to know about a new feature for emails and letters in Notification Center: Email Personalization. Now, when you compose the body of an email or letter in Hero, there are some placeholders that you can include to make your messages a little more personal. But beware! If you include placeholders that don’t have data for your student, the placeholder will be blank in the final email. We recommend that you test personalization with test students to make sure you’re sending all the information you intend to! Here’s a list of placeholders that you can currently use: School Information School Name: {{SCHOOL_NAME}} School Address: {{SCHOOL_ADDRESS}} School City: {{SCHOOL_CITY}} School State: {{SCHOOL_STATE}} School Zip Code: {{SCHOOL_ZIP}} School’s...

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Hero Training Options

Your success is our priority. Whether you’re just getting started or need a quick refresher, we have a training option to suit your needs. Option 1    |    Watch a Training Webinar On-Demand    |    FREE OUR MOST POPULAR TRAINING OPTION! Watch one of our pre-recorded 60-minute webinars on-demand, hosted by the Hero Customer Success Team. Training sessions give an overview of Hero, and covers many of the most common end-user topics, like running reports, collecting meaningful data, and setting up a school-wide positive behavior program. WATCH THE WEBINAR RECORDING   Option 2    |    Watch a training video   |    FREE Learn how to utilize all sorts of great features inside Hero. These videos are designed for the novice to intermediate Hero users. They cover: • Behavior tracking for teachers • School access general overview...

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How Will You Use Hero in the Classroom Next Year?

The Value of School-Wide Positive Behavior Reinforcement As a Hero Customer Success Manager, I see schools using a variety of different strategies to track and reward positive behavior, including some reinforcement techniques that I used myself when I was a teacher. The schools I visit are in different phases. Some are piloting Hero, others are using Hero in certain areas of their school, and some have not quite gone live with their Positive Behavior Reinforcement programs. But one thing is consistent—without a digital School Wide Positive Behavior Reinforcement program in place, schools struggle to collaborate across grade levels and departments, offering little to no consistency for students. The behaviors that teachers identify and reinforce are usually varied, and students have different standards they need to...

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Using Hero in the Classroom: Ideas from Former Teachers

Former teachers share their ideas for using Hero in the classroom. Focus on one behavior It can be challenging to track students for every behavior that your school is focused on. Instead, pick one behavior to work on in each class. Use Hero data to determine what behaviors students are struggling with, and hone in on that specific behavior. Then, once the students have mastered that specific behavior, you can move onto another behavior that students might be struggling with. For example, imagine your school’s target behaviors include “respectful”, “own-it”, “helpful,” and “engaged”. If your first period class struggles with “engagement,” you should strategically award Hero points to reinforce students that are actively engaged in learning. This focus behavior might not be the same...


  • "What Hero is able to do is offer a management system to problem solve on what’s working, what’s not, and how do you go about creating new systems and processes to overcome your challenges."

    Dr. Nikolai Vitti

    Superintendant, Duval County Public Schools

  • "Hero is changing the conversation. Where a teacher might be more apt to focus on certain behaviors in their classroom, this focuses them on school-wide behaviors that we want to see."

    Terry Connor

    Principal, Samuel Wolfson High School

  • "I feel that Hero is instilling positive reinforcement with the kids... In education, we're used to the culture of reinforcing negative behaviors. Now, we're creating a positive culture where students are publicly recognized. There's a reward system. They're recognized by their peers, they're recognized by the faculty and staff, they're recognized by their principal, and it starts to spread throughout the school."

    Carlos Alvarez

    Principal, Hialeah Educational Academy


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