We love our customers

And specialize in customer service

Our company evolved from a customer request. Our first software product was developed by a member of our support team that wanted to help a customer scan tardy students into school more efficiently. Since then, our scale has changed—our applications are used in over 1,500 schools in 75 districts around the country—but our customer–centricity has not. Every software update we make, every support message we send, and every phone call we answer is made with one goal in mind—to keep our customers happy and their schools successful.

But, don't take our word for it

The best way to get to know us is by getting to know our customers

View all customer stories

Hero customers are all over the nation

Our schools

A small sample of the schools we work with

Our schools

Our customers see dramatic results

Learn more about Hero

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PlascoTrac is now Hero K12

For over a decade our company has evolved and so has the world of education. EdTech companies are working with schools and districts nationwide to improve student outcomes at all levels. This evolution requires companies operating in this market to become more and more focused, nimble, and dedicated. When we launched the new Hero product in January 2014, we found the name resonated. Hero became far more than a product. Hero became what we live, every day. Our customers, partners, and everyone we’ve met along the way have responded so well to the Hero brand, it’s humbling. To support our commitment to our current and future customers, we are building a new organization to focus solely on K-12 education. Effective November 1, 2014, we are known simply as Hero K12. And we couldn’t be more excited for the future.


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