Hero Customer Stories

Customer Story: Duval County Public Schools

Using Hero as a District-Wide Solution for Better-Behaving, Higher-Performing Schools With 128,000 students and 8,000 teachers split across 197 schools, the Duval County Public School System (DCPS) in Jacksonville, Florida, is the 20th largest district in the country. Like many districts, its schools are comprised of a healthy mix of neighborhood, charter, magnet, and alternative schools. But what makes DCPS particularly interesting is that Jacksonville is the largest city (by area) in the United States, so it’s student population is completely diverse, leading to some schools performing better—academically and behaviorally—than others. The challenge, then, for Duval and all districts, is how do you get all of the schools on the same page? How do you get the poorer performing schools to do better, behaviorally...

written October 7, 2017 by Nikki Alvarez

Hero Customer: Valley High School

How one school transformed school culture in a big way with positive behavior reinforcement and Hero. Valley High School has been garnering a lot of attention lately—for good reason. They have improved their school culture and shed their priority school label in the process. A school is determined to be a “priority school” if it underperforms across certain state measures like testing and graduation rates. But when Valley High School, in Louisville Kentucky was added to this list in 2010, the newly appointed principal, Rob Stevenson, knew that designation needed to change. But they had some pretty big obstacles to overcome. As Principal Stevenson explains; “Some students were 5 grade levels behind in reading ability, and the culture at the school just wasn’t conducive...

written August 22, 2017 by Jessica Mitchell

Customer Story: Cocoa High School

How one school dramatically reduced negative behavior with restorative practices and a paperless referral system. Lorri Benjamin is a passionate administrator who believes education has a tremendous impact on future generations. She started out her career as an Elementary Teacher, and worked her way up through the ranks towards her current role of Assistant Principal of Cocoa High School. Her belief in the power of education, and seeing her students graduate, is what motivates her every day. Even for her 7th graders, she is inspired to think of that student crossing the stage for graduation. “I think that education is the only thing that’s going to make a difference in this country. I just believe that’s where everybody has to start. Our school has...

written July 6, 2017 by Nikki Alvarez

Customer Story: Indian Springs High School

How a San Bernardino High School shattered the belief that challenging urban schools cannot benefit from a positive behavior program. Some teachers are born almost predisposed to become educators—either they come from a long line of teachers, or knew they wanted to teach from a young age. But others sort of “fall into it”, like Jacob Rosario, who had a whole other career outside of education before stepping into the classroom—first as a substitute teacher, then teacher, and working his way up until his current role of Vice Principal at Indian Springs High School. The passion and dedication he has to help kids “become productive citizens” shows some educators just take a little longer to discover their calling. Indian Springs High School is in...

written June 20, 2017 by Nikki Alvarez

Customer Story – Cleveland School of the Arts

How one school decreased tardies, detentions—and paperwork Cleveland School of the Arts is a high school surrounded by prestigious big brothers—Case Western University, Cleveland Institute of Art, and the Cleveland Institute of Music. The curriculum at CSA is heavily focused on the arts—as the name would imply—and students earn their right to attend by applying and auditioning. They (rightfully) boast a 98% graduation rate, of which 100% get accepted into notable post-secondary schools like Julliard where they receive ~$3.5 million in scholarships. Renee DiBiasio, Assistant Head of School at CSA, is no stranger to the arts—she holds a Bachelor’s Degree in Dance. But her trajectory brought her into education because she wanted to have an impact on students’ lives. “The students are my inspiration....

written March 13, 2017 by Jessica Mitchell

Customer Story – McLane Middle School

How one school structures their positive behavior program and student incentives. Donna Berghauser knew that she wanted to become an educator from a young age. She was fortunate enough to have inspirational teachers in Elementary school who influenced her to become an educator and positively impact students just like her teachers did for her. As the school psychologist at McLane Middle School in Brandon, Florida, the students and her colleagues are her main source of inspiration. She loves that McLane has a great group of educators who like to think outside the box and bring a fresh perspective and new ideas. For the past 10 years, McLane has been plagued with behavioral challenges. Three years ago, McLane had an opportunity to start fresh with...

written March 7, 2017 by Jessica Mitchell


  • "What Hero is able to do is offer a management system to problem solve on what’s working, what’s not, and how do you go about creating new systems and processes to overcome your challenges."

    Dr. Nikolai Vitti

    Superintendant, Duval County Public Schools

  • "Hero is changing the conversation. Where a teacher might be more apt to focus on certain behaviors in their classroom, this focuses them on school-wide behaviors that we want to see."

    Terry Connor

    Principal, Samuel Wolfson High School

  • "I feel that Hero is instilling positive reinforcement with the kids... In education, we're used to the culture of reinforcing negative behaviors. Now, we're creating a positive culture where students are publicly recognized. There's a reward system. They're recognized by their peers, they're recognized by the faculty and staff, they're recognized by their principal, and it starts to spread throughout the school."

    Carlos Alvarez

    Principal, Hialeah Educational Academy


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