Hero Customer Stories

Customer Story: Cocoa High School

How one school dramatically reduced negative behavior with restorative practices and a paperless referral system. Lorri Benjamin is a passionate administrator who believes education has a tremendous impact on future generations. She started out her career as an Elementary Teacher, and worked her way up through the ranks towards her current role of Assistant Principal of Cocoa High School. Her belief in the power of education, and seeing her students graduate, is what motivates her every day. Even for her 7th graders, she is inspired to think of that student crossing the stage for graduation. “I think that education is the only thing that’s going to make a difference in this country. I just believe that’s where everybody has to start. Our school has...

written July 6, 2017 by Nikki Alvarez

Customer Story: Indian Springs High School

How a San Bernardino High School shattered the belief that challenging urban schools cannot benefit from a positive behavior program. Some teachers are born almost predisposed to become educators—either they come from a long line of teachers, or knew they wanted to teach from a young age. But others sort of “fall into it”, like Jacob Rosario, who had a whole other career outside of education before stepping into the classroom—first as a substitute teacher, then teacher, and working his way up until his current role of Vice Principal at Indian Springs High School. The passion and dedication he has to help kids “become productive citizens” shows some educators just take a little longer to discover their calling. Indian Springs High School is in...

written June 20, 2017 by Nikki Alvarez

Customer Story – Cleveland School of the Arts

How one school decreased tardies, detentions—and paperwork Cleveland School of the Arts is a high school surrounded by prestigious big brothers—Case Western University, Cleveland Institute of Art, and the Cleveland Institute of Music. The curriculum at CSA is heavily focused on the arts—as the name would imply—and students earn their right to attend by applying and auditioning. They (rightfully) boast a 98% graduation rate, of which 100% get accepted into notable post-secondary schools like Julliard where they receive ~$3.5 million in scholarships. Renee DiBiasio, Assistant Head of School at CSA, is no stranger to the arts—she holds a Bachelor’s Degree in Dance. But her trajectory brought her into education because she wanted to have an impact on students’ lives. “The students are my inspiration....

written March 13, 2017 by Jessica Mitchell

Customer Story – McLane Middle School

How one school structures their positive behavior program and student incentives. Donna Berghauser knew that she wanted to become an educator from a young age. She was fortunate enough to have inspirational teachers in Elementary school who influenced her to become an educator and positively impact students just like her teachers did for her. As the school psychologist at McLane Middle School in Brandon, Florida, the students and her colleagues are her main source of inspiration. She loves that McLane has a great group of educators who like to think outside the box and bring a fresh perspective and new ideas. For the past 10 years, McLane has been plagued with behavioral challenges. Three years ago, McLane had an opportunity to start fresh with...

written March 7, 2017 by Jessica Mitchell

Customer Story: Riverside-Brookfield High School

How a Chicago High School used simple strategies and community-donated incentives to decrease tardies and suspensions David Mannon, Assistant Principal at Riverside Brookfield High School, knew from a young age he wanted to get into education while working as a swim teacher at his local YMCA. Providing kids with skills that they can use in life became a passion for him, and it remains one of David’s main driving forces. After attending college to learn about educational programs, David started his career as a Special Ed teacher, worked his way up to a teacher, a coach, a Dean where he oversaw a special educational program, and now he’s in his current role at Riverside Brookfield. Part One: Reducing Tardies Riverside Brookfield is located 13...

written January 23, 2017 by Jessica Mitchell

Traits of Highly Successful Schools

Our customers are an endless source of inspiration, coming up with countless inventive ways to make their schools better. Here are some of their creative ideas. A SIMPLE TRICK TO START REDUCING TARDIES Watsonville High School had a big problem with tardies, processing around 200 a day. To address this problem, Assistant Principal Mike Perez implemented something he referred to as, “Just close your doors. We’ll do all the work.” The policy is that when the bell rings, all teachers close their doors and begin class. With the doors closed, a student approaching a classroom got the undeniable signal they were tardy, and had to go back to the front office to document that. Prior to this policy it was extremely lax and disruptive....

written November 10, 2016 by Nikki Alvarez


  • "What Hero is able to do is offer a management system to problem solve on what’s working, what’s not, and how do you go about creating new systems and processes to overcome your challenges."

    Dr. Nikolai Vitti

    Superintendant, Duval County Public Schools

  • "Hero is changing the conversation. Where a teacher might be more apt to focus on certain behaviors in their classroom, this focuses them on school-wide behaviors that we want to see."

    Terry Connor

    Principal, Samuel Wolfson High School

  • "I feel that Hero is instilling positive reinforcement with the kids... In education, we're used to the culture of reinforcing negative behaviors. Now, we're creating a positive culture where students are publicly recognized. There's a reward system. They're recognized by their peers, they're recognized by the faculty and staff, they're recognized by their principal, and it starts to spread throughout the school."

    Carlos Alvarez

    Principal, Hialeah Educational Academy


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