Hero Customer Stories

Customer Story – Cleveland School of the Arts

How one school decreased tardies, detentions—and paperwork Cleveland School of the Arts is a high school surrounded by prestigious big brothers—Case Western University, Cleveland Institute of Art, and the Cleveland Institute of Music. The curriculum at CSA is heavily focused on the arts—as the name would imply—and students earn their right to attend by applying and auditioning. They (rightfully) boast a 98% graduation rate, of which 100% get accepted into notable post-secondary schools like Julliard where they receive ~$3.5 million in scholarships. Renee DiBiasio, Assistant Head of School at CSA, is no stranger to the arts—she holds a Bachelor’s Degree in Dance. But her trajectory brought her into education because she wanted to have an impact on students’ lives. “The students are my inspiration....

written March 13, 2017 by Jessica Mitchell

Customer Story – McLane Middle School

How one school structures their positive behavior program and student incentives. Donna Berghauser knew that she wanted to become an educator from a young age. She was fortunate enough to have inspirational teachers in Elementary school who influenced her to become an educator and positively impact students just like her teachers did for her. As the school psychologist at McLane Middle School in Brandon, Florida, the students and her colleagues are her main source of inspiration. She loves that McLane has a great group of educators who like to think outside the box and bring a fresh perspective and new ideas. For the past 10 years, McLane has been plagued with behavioral challenges. Three years ago, McLane had an opportunity to start fresh with...

written March 7, 2017 by Jessica Mitchell

Customer Story: Riverside-Brookfield High School

How a Chicago High School used simple strategies and community-donated incentives to decrease tardies and suspensions David Mannon, Assistant Principal at Riverside Brookfield High School, knew from a young age he wanted to get into education while working as a swim teacher at his local YMCA. Providing kids with skills that they can use in life became a passion for him, and it remains one of David’s main driving forces. After attending college to learn about educational programs, David started his career as a Special Ed teacher, worked his way up to a teacher, a coach, a Dean where he oversaw a special educational program, and now he’s in his current role at Riverside Brookfield. Part One: Reducing Tardies Riverside Brookfield is located 13...

written January 23, 2017 by Jessica Mitchell

Traits of Highly Successful Schools

Our customers are an endless source of inspiration, coming up with countless inventive ways to make their schools better. Here are some of their creative ideas. A SIMPLE TRICK TO START REDUCING TARDIES Watsonville High School had a big problem with tardies, processing around 200 a day. To address this problem, Assistant Principal Mike Perez implemented something he referred to as, “Just close your doors. We’ll do all the work.” The policy is that when the bell rings, all teachers close their doors and begin class. With the doors closed, a student approaching a classroom got the undeniable signal they were tardy, and had to go back to the front office to document that. Prior to this policy it was extremely lax and disruptive....

written November 10, 2016 by Nikki Alvarez

Customer Story: Aspira Early College High School

How one school uses positive behavior reinforcement to decrease tardies by 86%. Anyone up-to-date on current events is aware of the financial crisis that has befallen the Chicago Public School System. Tight budgets are a common complaint of publicly funded schools, but the current situation exacerbates that baseline situation tenfold. As a result, Chicago schools are struggling more than ever to keep teachers on staff and supply closets stocked. Regardless of where the funding comes—or doesn’t come—from, schools need to find ways to stay the course. Aspira Early College High School in Chicago is one school that, despite the overwhelming odds stacked against them, continues to thrive and bring positivity to their students and community. Aspira Early College High School in Chicago, Illinois. Challenge...

written October 4, 2016 by Nikki Alvarez

Customer Story: Margate Elementary

How one school used small changes to make a big difference If David Rothman doesn’t tell you he is from New York, you may be able to guess it. He has the subdued sarcasm and casual authority characteristic of someone who grew up in the Northeast. His family is full of teachers, and he joined them in the family trade when he made his way south to Margate Elementary School, in Pompano Beach, Florida. That was 9 years ago, and while he has worked at other schools, he says, fondly, that it’s, “Nothing like this.” The atmosphere, people and staff set Margate apart as a special place to work. His official title at Margate is STEM coordinator. Like many educators, he wears multiple hats,...

written April 20, 2016 by Lauren Bouffard


  • "What Hero is able to do is offer a management system to problem solve on what’s working, what’s not, and how do you go about creating new systems and processes to overcome your challenges."

    Dr. Nikolai Vitti

    Superintendant, Duval County Public Schools

  • "Hero is changing the conversation. Where a teacher might be more apt to focus on certain behaviors in their classroom, this focuses them on school-wide behaviors that we want to see."

    Terry Connor

    Principal, Samuel Wolfson High School

  • "I feel that Hero is instilling positive reinforcement with the kids... In education, we're used to the culture of reinforcing negative behaviors. Now, we're creating a positive culture where students are publicly recognized. There's a reward system. They're recognized by their peers, they're recognized by the faculty and staff, they're recognized by their principal, and it starts to spread throughout the school."

    Carlos Alvarez

    Principal, Hialeah Educational Academy


PlascoTrac is now Hero K12

For over a decade our company has evolved and so has the world of education. EdTech companies are working with schools and districts nationwide to improve student outcomes at all levels. This evolution requires companies operating in this market to become more and more focused, nimble, and dedicated. When we launched the new Hero product in January 2014, we found the name resonated. Hero became far more than a product. Hero became what we live, every day. Our customers, partners, and everyone we’ve met along the way have responded so well to the Hero brand, it’s humbling. To support our commitment to our current and future customers, we are building a new organization to focus solely on K-12 education. Effective November 1, 2014, we are known simply as Hero K12. And we couldn’t be more excited for the future.


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