Hero Customer Stories

Customer Story: Riverside-Brookfield High School

How a Chicago High School used simple strategies and community-donated incentives to decrease tardies and suspensions David Mannon, Assistant Principal at Riverside Brookfield High School, knew from a young age he wanted to get into education while working as a swim teacher at his local YMCA. Providing kids with skills that they can use in life became a passion for him, and it remains one of David’s main driving forces. After attending college to learn about educational programs, David started his career as a Special Ed teacher, worked his way up to a teacher, a coach, a Dean where he oversaw a special educational program, and now he’s in his current role at Riverside Brookfield. Part One: Reducing Tardies Riverside Brookfield is located 13...

written January 23, 2017 by Jessica Mitchell

Traits of Highly Successful Schools

Our customers are an endless source of inspiration, coming up with countless inventive ways to make their schools better. Here are some of their creative ideas. A SIMPLE TRICK TO START REDUCING TARDIES Watsonville High School had a big problem with tardies, processing around 200 a day. To address this problem, Assistant Principal Mike Perez implemented something he referred to as, “Just close your doors. We’ll do all the work.” The policy is that when the bell rings, all teachers close their doors and begin class. With the doors closed, a student approaching a classroom got the undeniable signal they were tardy, and had to go back to the front office to document that. Prior to this policy it was extremely lax and disruptive....

written November 10, 2016 by Nikki Alvarez

Customer Story: Aspira Early College High School

How one school uses positive behavior reinforcement to decrease tardies by 86%. Anyone up-to-date on current events is aware of the financial crisis that has befallen the Chicago Public School System. Tight budgets are a common complaint of publicly funded schools, but the current situation exacerbates that baseline situation tenfold. As a result, Chicago schools are struggling more than ever to keep teachers on staff and supply closets stocked. Regardless of where the funding comes—or doesn’t come—from, schools need to find ways to stay the course. Aspira Early College High School in Chicago is one school that, despite the overwhelming odds stacked against them, continues to thrive and bring positivity to their students and community. Aspira Early College High School in Chicago, Illinois. Challenge...

written October 4, 2016 by Nikki Alvarez

Customer Story: Margate Elementary

How one school used small changes to make a big difference If David Rothman doesn’t tell you he is from New York, you may be able to guess it. He has the subdued sarcasm and casual authority characteristic of someone who grew up in the Northeast. His family is full of teachers, and he joined them in the family trade when he made his way south to Margate Elementary School, in Pompano Beach, Florida. That was 9 years ago, and while he has worked at other schools, he says, fondly, that it’s, “Nothing like this.” The atmosphere, people and staff set Margate apart as a special place to work. His official title at Margate is STEM coordinator. Like many educators, he wears multiple hats,...

written April 20, 2016 by Lauren Bouffard

Customer Story: Ben Hill Middle School

How one school implemented a PBIS program that has students—and teachers—engaged Coddie Webster grew up in the Caribbean (as her subtle accent substantiates), but moved to Florida to study Mathematics at the University of South Florida. After college, she found herself in Tampa, Florida, at Ben Hill Middle School. She has since followed an upward trajectory—intern, math teacher, department head—until settling into her current position as Assistant Principal, shortly after pursuing her Master’s degree in Education. That’s 11 years of education experience, the entirety of which has been spent at Ben Hill. But, as she says, “It’s an awesome school, and I’ve just always wanted to stay here.” Mrs. Coddie Webster, standing in front of a poster promoting her school’s motto, The Three R’s:...

written February 17, 2016 by Nikki Alvarez

Customer Story: Crystal Lake Middle School

How one school reduced their suspensions by 80% with RTI, PBIS, and Hero. Sabine Phillips became an educator rather serendipitously. She went to college to become a medical doctor, but—like many prospective doctors before and since—she was permanently dissuaded by organic chemistry. She graduated instead with a degree in English, and returned to her hometown in Miami-Dade, began substitute teaching, and fell in love. She was about to start working as a teacher full-time when another wrench was thrown in her professional trajectory; Hurricane Andrew. The storm was devastating to South Florida, and caused a hiring freeze that forced Sabine to look to neighboring Broward County for work. She has been there ever since, and is currently the principal of Crystal Lake Middle School,...

written December 7, 2015 by Nikki Alvarez


  • "What Hero is able to do is offer a management system to problem solve on what’s working, what’s not, and how do you go about creating new systems and processes to overcome your challenges."

    Dr. Nikolai Vitti

    Superintendant, Duval County Public Schools

  • "Hero is changing the conversation. Where a teacher might be more apt to focus on certain behaviors in their classroom, this focuses them on school-wide behaviors that we want to see."

    Terry Connor

    Principal, Samuel Wolfson High School

  • "I feel that Hero is instilling positive reinforcement with the kids... In education, we're used to the culture of reinforcing negative behaviors. Now, we're creating a positive culture where students are publicly recognized. There's a reward system. They're recognized by their peers, they're recognized by the faculty and staff, they're recognized by their principal, and it starts to spread throughout the school."

    Carlos Alvarez

    Principal, Hialeah Educational Academy


PlascoTrac is now Hero K12

For over a decade our company has evolved and so has the world of education. EdTech companies are working with schools and districts nationwide to improve student outcomes at all levels. This evolution requires companies operating in this market to become more and more focused, nimble, and dedicated. When we launched the new Hero product in January 2014, we found the name resonated. Hero became far more than a product. Hero became what we live, every day. Our customers, partners, and everyone we’ve met along the way have responded so well to the Hero brand, it’s humbling. To support our commitment to our current and future customers, we are building a new organization to focus solely on K-12 education. Effective November 1, 2014, we are known simply as Hero K12. And we couldn’t be more excited for the future.


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