Join our team

NEW! Project Implementation Specialist

HERO IMPLEMENTATION TEAM   |   Miami Lakes, FL

Overview
You are eager to engage our K-12 IT teams and help them figure out how their SIS system will integrate with Hero. You want to play a vital role in the onboarding process of new customers and are excited to help them launch Hero successfully. You are ready for a challenging, multi-faceted role where everyday presents the opportunity to do something a little different. You want to be part of an exciting and ever evolving team where everyone plays a key role in the success of our customers.

Position Description
The Project Implementation Specialist (IS) plays a vital role in the onboarding of new schools. The IS will manage the relationship with the district/school IT dept. and will be responsible for gathering and managing all of the school data. The Project Implementation Specialist will also configure the Hero accounts for new customers based on a Scope of Work provided by the Project Manager. The position requires initiative and organization to ensure timely and accurate delivery and configuration of data to the Project Manager.

What you will do
•   Creation of all new Hero accounts
•   Extends Hero account upon customer renewal of the subscription
•   Develop trusted adviser relationships with district or school level IT departments that will help manage and gather data necessary for Hero configuration
•   Manages all data imports and confirms their accuracy
•   Responsible for all back end configuration of Hero based on scope of work provided by the project managers
•   Provides support for SSO (Single Sign On) connections with districts and partners
•   Responsible for wiping Hero data for churned accounts
•   Support the creation and publishing of self-guided walk-throughs using WalkMe
•   Creates, reviews and tests documentation for validity
•   Support and serve as liaison between VoIP provider and Hero
•   Support and potentially own reporting of bugs and support related issues in JIRA
•   Conducts research and evaluates new technology solutions that may help improve the product
•   Assist with Year2+ schools’ relaunch data needs
•   Responsible for Hero supplemental trainings – Events and Incident Manager

Qualifications
•   BA/BS in computer science, programming, or a related field
•   2-5 years experience in computer programming, systems analysis, software engineering, and/or data administration
•   Excellent communicator with the ability to relay technical data in laymen’s terms
•   Must be familiar with Microsoft Office Suite, IBM Visual Schema Generator, .NET, C++, Visual Basic, MS SQL, CRM, Synergy or similar ERP system
•   PMP Certification a plus
•   Proficient with authoring and editing CSS and HTML5 code. Javascript also a plus
•   Familiarity with Wordpress front and backend functionality. Experience managing security updates. Experience creating/editing Wordpress templates

Benefits
Competitive salary and bonuses, medical/dental/vision, and a great opportunity for personal and professional growth! About Project Implementation at Hero The implementation team is a mix of highly professional individuals with diverse backgrounds who seek to work together to make the launch of our Hero SAAS solution seamless and successful for our customers.

About Project Implementation at Hero
The implementation team is a mix of highly professional individuals with diverse backgrounds who seek to work together to make the launch of our Hero SAAS solution seamless and successful for our customers.

About Hero K12
Hero K12 is the provider of Hero, a cloud-based behavior management solution for K-12 schools. Our mission is to help administrators and teachers have a profound and positive impact on every student. Hero software helps schools track all types of behavior and implement programs that shift the focus from punishing negative behavior to rewarding good conduct. Hero quickly identifies students in need of early intervention and allows teachers and administrators to get involved sooner to bring students back on track.

How to Apply
Include a cover letter along with your resume to hr@herok12.com with ““Project Implementation Specialist-Hero K12” in the subject line.





NEW! Customer Success Coach

HERO CUSTOMER SUCCESS TEAM   |   Miami Lakes, FL or Nationwide

Hero K12 is a fast-growing K-12 educational technology company with solutions that are proven to have a positive impact on student behavior and overall school culture. We are searching for a dynamic and talented Customer Success Coach to join our growing Customer Success team. The position is home-office based, and we will consider applications for candidates that reside in a major metropolitan area in the Central or Pacific time zones.

Job Description
The Customer Success Coach (CSC) will manage an assigned group of school accounts. Duties will include the coordination of re-launch efforts of the Hero behavior management application and related coaching functions for customers entering years 2+ with Hero. The position requires K-12 experience and a mix of project management skills such as leadership, planning, and organization to help our schools run a successful Hero program throughout the school year.

Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
•   Lead year 2+ efforts for an assigned group of accounts, sharing behavior management best practices and reinforcing the value of Hero to customers
•   Develop trusted adviser relationships with customer stakeholders and executive sponsors
•   Manage back-to-school re-launch efforts for each school site
•   Give strategic demonstrations and product overviews related to specific features or use cases that are relevant to the customer
•   Train new Hero champions and/or stakeholders as needed
•   Coach customer through school store and/or incentives build-out steps
•   Coach customer through user adoption techniques
•   Increase customer retention by conducting regular check-in calls, and perform quarterly health checks to identify and discuss trends and areas of strength and opportunities
•   Manage school level and district level relationships over the phone, through email, in person and virtually using GoToMeeting service
•   Facilitate all account management issues, leveraging resources as need across the company to get the job done
•   Daily record all customer interactions in Synergy CRM
•   Monitor usage of assigned schools and intervene as needed
•   Conduct school year-end summary review to assigned accounts
•   Present renewal quotation and follow up to close for renewal purchase order
•   Collaborate as needed with others on the service teamsComply with project schedules and deadlines
•   Comply with activity guidelines for # of scheduled follow-up touches with assigned accounts
•   Utilize Gainsight analytics service to proactively monitor customer adoption and usage activity
•   “Own” the account and take chief responsibility for a successful year 2+ school-year Hero experience
•   Work to ensure that the customer’s overall satisfaction and perceived value of Hero will lead to a subscription renewal year after year
•   Act as the voice of the customer and bring intelligent product feedback and recommendations from customer back to product development, marketing and executive team
•   Some travel is required, especially during the busy seasons of July-Sept. when we offer onsite services to key accounts.
•   Position is home-office based.

Qualifications
•   3-5 years of K-12 classroom teaching experience is required
•   3-5 years of experience in account management, school behavior consulting or a familiarity with positive behavior programs is a plus
•   Demonstrated success in managing enterprise-wide deployment and training to groups, organizations, schools or districts
•   Assertive but empathetic in nature; able to drive internal and external customers toward strategic goals through a combination of persuasion and rapport
•   Self-starter with demonstrated ability to work independently and creatively
•   Exceptional project management skills with multi-tasking abilities and organization skills
•   Superior follow-through. Build trust and credibility with customers by consistently delivering answers and/or resources on-time
•   Comfortable managing enterprise relationships over the phone, through email and in person
•   Strong analytic and strategic thinking required – be able to take customer concerns and orchestrate resources and tactics to address them
•   Ideally familiar with a CRM, Synergy or similar enterprise solution (ERP system)
•   Ideally familiar with Gainsight, or similar customer success analytics service
•   BS/BA required

Benefits
Hero K12 offers a competitive salary and bonuses, medical/dental/vision, and a great opportunity for personal and professional growth.

About Us
Hero K12 is the provider of Hero, a cloud-based behavior management solution for K-12 schools. Our mission is to help administrators and teachers have a profound and positive impact on every student. Hero software helps schools track all types of behavior and implement programs that shift the focus from punishing negative behavior to rewarding good conduct. Hero quickly identifies students in need of early intervention and allows teachers and administrators to get involved sooner to bring students back on track.

How to Apply
Include a cover letter along with your resume to hr@herok12.com with “Customer Success Coach” in the subject line.




Marketing Automation Specialist

HERO MARKETING TEAM   |   Miami Lakes, FL

Overview
Relationships are built through lightweight interactions over time. Hero has built our brand on this concept. You believe marketing automation has come a long way since batch and blast, spray and pray, or whatever it used to be. You have a mix of creative, technical, code, and analytics skills that you are looking for a chance to put to use at a company that gets it. At Hero we market to the entire customer journey from awareness to success. Here, marketing is not a cost center, we are a quota-carrying revenue generation team. If this sounds like a match made in heaven to you, we need to talk.

Position Description
50% html coding for email and web, 15% analytics, 15% design, 10% copywriting/copyediting, 10% strategy.

We are looking for someone who understands modern email and content marketing. You can think through the complex marriage of content and design. You can build emails and conversion oriented web content that honors the customer journey. You believe that each interaction has to provide value. You execute marketing activities that boost lead acquisition rates, funnel movement and enhance exposure within regional markets to support sales objectives.

Reporting to our Growth Marketing Manager, this role is responsible for running our marketing automation platform (Marketo), and our various content management tools. Strong organizational, team-working skills and flexibility are a must.

You can demonstrate your skills and tell us your story through your past work and portfolio examples that you had a significant hand in creating, deploying and measuring.

Your responsibilities
•   Subject matter expert for marketing automation, demand generation, inbound, email and database marketing.
•   You will learn the language of the brand, our story, and our strategy. You will use this knowledge to drive our marketing programs.
•   Responsible for marketing programs that span every stage of the customer’s journey.
•   You influence and execute against our strict marketing calendar and publishing schedules.
•   You will execute design and copy in code that is responsive and clean.
•   You build emails for all of our marketing programs including demand gen, nurturing, customer marketing, product marketing, and customer success.
•   You will own content layout on our blog and resource websites.
•   You like teamwork and live to collaborate with your peers in Marketing, Sales, Customer Success, Public Relations.
•   You will track new opportunities created, conversion rates, and ROI for each marketing activity.
•   Influence logic for lead scoring, nurturing, onboarding, and all marketing automation activities.

A week in the life of our Marketing Automation Specialist
•   Participate in weekly team strategy and production meeting.
•   Own your projects and their deadlines week to week.
•   Collaborate efficiently within a matrix team setting.
•   Execute clear and clever communications. Taking design and copy concepts to their HTML, CSS, programmatic setup, and launch. This is your wheelhouse.
•   Lead execution and coding of marketing website which could include: structural page layout, blog posts, customer stories, landing pages.
•   Marketo Program Creative – design, code and test email content streams and landing pages.
•   Test all proposed email creative in Litmus email testing tools.
•   Maintain marketing website version control through our server based staging solution.
•   Implement all click funnel and demand gen tactics on Hero marketing website.
•   Sell your ideas through to your marketing team, and to the organization at large.
•   Analyzes opportunity-close ratios, and tracks all marketing generated revenue.
•   CRM reporting and data mining as needed.

Your hand in guiding strategy
•   Make creative recommendations for the direction we should drive our message, visuals, and brand overall.
•   Participate in brainstorming, and group initiatives where creative guidance is requested.

Qualifications
•   1-3 years in a similar role in corporate marketing, app marketing, B2B Software, SaaS company, or creative agency work experience.
•   Hands on experience with Marketo preferred (Hubspot, Eloqua, ActOn, Pardot also applicable).
•   Strong command of Adobe CS applications including Photoshop, Illustrator, InDesign.
•   HTML and CSS front end coding experience.
•   Familiarity with online publishing, content management systems, or marketing automation platforms.
•   Experience with web campaigns and landing page strategy and optimization.
•   Self-motivated with the ability to take direction and work collaboratively or independently when necessary.
•   Technically proficient with data collection methods, analytics tools and building reports.
•   Desire to help create something big.
•   People that have worked with you will attest to the above.

Some things we might ask you in the interview
•   Based on your research, tell me what Hero does for schools.
•   How has marketing evolved over the last 5 years?
•   What would make your next job the best job you’ve ever had?
•   Show me examples of your work developing marketing programming that was successful. Why did it work?
•   Tell me about a time you felt company leadership was wrong. What did you do?
•   What movie, no matter how many times you’ve seen it, do you have to watch when it’s on?
•   What’s the best feedback you’ve ever received? What did you do with it?
•   What are you working on improving about yourself, or learning right now?

Education
•   BA/BS degree journalism, design, marketing, or communications

How to Apply
•   Along with your beautiful resume, please include current design and writing samples, or a link to your online portfolio.
•   Apply online or email to marketing@herok12.com with "Marketing Automation Specialist" in the subject line.
•   Incomplete submissions will be dismissed.
•   Also note that this is a full-time position, based in our Miami Lakes office.

About Marketing at Hero
The marketing team at Hero has been recognized as one of the most innovative teams in the country. We use state of the art tools, and employ an incredibly modern approach to the craft of Marketing. Our team is a mix of writers, designers, illustrators, storytellers, and creative technologists who work in collaboration to develop the voice of our brand. Marketing influences all departments in the organization in order to create a consistent message to our current and future customers.


Testimonials

  • "What Hero is able to do is offer a management system to problem solve on what’s working, what’s not, and how do you go about creating new systems and processes to overcome your challenges."

    Dr. Nikolai Vitti

    Superintendant, Duval County Public Schools

  • "Hero is changing the conversation. Where a teacher might be more apt to focus on certain behaviors in their classroom, this focuses them on school-wide behaviors that we want to see."

    Terry Connor

    Principal, Samuel Wolfson High School

  • "I feel that Hero is instilling positive reinforcement with the kids... In education, we're used to the culture of reinforcing negative behaviors. Now, we're creating a positive culture where students are publicly recognized. There's a reward system. They're recognized by their peers, they're recognized by the faculty and staff, they're recognized by their principal, and it starts to spread throughout the school."

    Carlos Alvarez

    Principal, Hialeah Educational Academy

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